FAQ

0

Order Times

 

All NicCoCo Creation pieces are Made to Order and the average creation time is 2-3 weeks- depending on the size of order and stock of supplies. This does not include shipping dates. If an item is not available, we will email you to inform you and you can either replace it with another item or wait until that piece is back in stock.

 

 

Shop Hours

 

We check emails and create orders Monday-Friday 8-10pm and weekends 9am-4pm.

 

 

Shipping Policy

 

All order are shipped via USPS First Class Mail which comes with a free tracking number. First Class Mail is 2-5 days. Priority Mail: is available upon request for an additional $3.00 US Customers Only- Priority Mail is 2-3 days. Please note this does NOT rush the creation time, just faster shipping.

Expedited Service 

 

 I can sometimes rush an order but there will be an additional 20% fee of the product total and a additional charge for Priority Mail. Please be specific when asking for expedited Service.

 

 

Refunds & Exchanges 

 

All items are Made to Order and are FINAL SALE. If you are trying to match a color, it is your responsibility to make sure the colors will work for your outfit. We want to make your experience with NicCoCo Creations special and will work with you via email/ colors and photos to create the perfect piece.

 

Custom Orders

 

For custom orders visit our custom order page here

Privacy Polices

 

This privacy policy discloses the privacy practices for NicCoCo Creations. This privacy policy applies solely to information collected by this web site. It will notify you of the following:      What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.     What choices are available to you regarding the use of your data.     The security procedures in place to protect the misuse of your information.     How you can correct any inaccuracies in the information.  Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.  We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.  Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.  Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:     • See what data we have about you, if any.     • Change/correct any data we have about you.     • Have us delete any data we have about you.     • Express any concern you have about our use of your data.  Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.  Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.  While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.  Updates  Our Privacy Policy may change from time to time and all updates will be posted on this page.  If you feel that we are not abiding by this privacy policy, you should contact us immediately via email- niccococreations@yahoo.com.

 

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©2015 by NicCoco Creations. Proudly created by AshleyErikson.com